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NCBI’s Services in light of COVID-19
Date added
Added: Tuesday, March 31, 2020

NCBI management and staff have put in place the following services due to the current crisis;

•         Dedicated national helpline for service users, families and friends, 1850 33 43 53, week-days (Monday to Friday) from 8am until 8pm
•         Making the Government COVID-19 information leaflet available in accessible formats; Braille, large print, audio etc.
•         Where centre-based activities are no longer possible or safe, staff are working from home or in Service centres where social distancing requirement are possible and in place.
•         Keyworkers are currently making direct contact with service users
•         Once contact is made Keyworkers are offering advice/information and support
•         If required, they are assisting them with issues directly related to their vision impairment;
•         Ensuring that they have the required independent living equipment
•         Ensuring they have Low Vision Aids as required
•         Ensuring that any adaptive technology issues/queries are supported
•         Supporting service user’s access NCBI’s digital library; Bookshare and Overdrive
•         Ensuring that supports structures are in place; family/neighbours/friends/Home Support
•         Being an advocate on their behalf to look for additional supports to the HSE, other providers and other State or voluntary groups (for example voluntary groups offering shopping services)
•         Our service provision will be monitored on a daily basis and will change as required in order to ensure that service users receive the service support and provision required.
•         To keep in touch with latest developments, information and advice for people who are blind or vision impaired please visit our Facebook and Twitter pages as well as our website.

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